The Electricity Company of Ghana (ECG) has issued a firm alert to customers nationwide to remain vigilant as fraudsters continue to place deceptive phone calls while impersonating ECG officials.
These individuals reportedly claim they can fast-track the acquisition of electricity meters or resolve meter-related challenges in exchange for money or personal information.
According to ECG, the scammers contact customers under the guise of helping them secure newly delivered meters.
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They typically ask whether the customer has applied for a meter or is facing difficulties with their current one before attempting to extort funds. In several cases, the impostors have downloaded photographs of ECG staff from online platforms to make their impersonation appear credible.
Dr Charles Nii Ayiku Ayiku, General Manager, External Relations, stressed in an interview that ECG has not mandated any individual or third-party agent to privately call customers about meter acquisition or related services. He warned that claims suggesting new meters can be accessed quickly through unofficial channels are entirely false.
He explained that although ECG has indeed taken delivery of new meters as part of operational improvements, the distribution process continues to follow transparent, approved procedures handled only at ECG offices or through official digital platforms.
Dr Ayiku urged customers to visit the nearest ECG office for all meter applications and enquiries, cautioning against anyone promising shortcuts or demanding payment to “speed up” the process. He further noted that ECG operates no mobile money account, emphasising that all payments must be made strictly through the ECG Power App or short code *226#.
ECG encouraged customers to report suspicious calls immediately to the nearest ECG office or contact its customer service line on 0302 611 611. Victims or targeted customers are also advised to report such fraudulent activities to the nearest police station.
The Company reaffirmed its commitment to safeguarding customers, promoting transparency, and improving service delivery across the country.
